FAQs

1-) Where can I contact customer support?

You can reach our team through the contact form on our website or email us directly. We aim to respond to all inquiries within 24 business hours. 

2. Where are your products shipped from? 

Our products are sourced and shipped from multiple fulfillment centers to ensure fast delivery to customers across Canada.

3. What is your refund policy?

We offer a 30-day refund policy on all products. If you're not satisfied with your purchase, you can request a refund within 30 days of your order date.

4. How long does shipping take?

Standard shipping typically takes 5-10 business days. Expedited shipping options may be available at checkout for faster delivery.

5. Do you offer international shipping?

Currently, we ship within Canada. International shipping options may be available for select products—please check during checkout.

6. How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use this number to monitor your package's delivery status.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

8. Are your products authentic?

Yes, all products sold through ActiVivre are authentic and sourced from authorized suppliers.

9. Can I modify or cancel my order?

Orders can typically be modified or cancelled within 24 hours of placement. Contact us immediately if you need to make changes.

10. Do you offer bulk or wholesale orders?

For bulk inquiries, please contact our sales team directly through the website contact form to discuss pricing and availability.